BROOKBURN INTERNATIONAL LTD
Company Registration Number: 14153895
Registered Address: 35 Firs Avenue, London, England, N11 3NE
At TravelSim.live, we pride ourselves on providing seamless, instant access to global connectivity through our eSIM solutions. As a fully digital service, our "delivery" process is designed for speed and convenience—no physical shipping is required. Below, we outline our delivery policy to ensure transparency and reliability.
1. Delivery Method
All eSIM activations are delivered digitally via email immediately upon successful purchase and payment confirmation.
You will receive a unique QR code (or activation instructions) in your registered email address, allowing instant installation on your compatible eSIM-enabled device.
Delivery occurs through our secure platform, with no need for physical mail or tracking numbers.
2. Delivery Timeline
Standard Delivery: 99% of QR codes are delivered within 5 minutes of purchase.
Maximum Timeline: In rare cases (e.g., high traffic or payment verification delays), delivery may take up to 1 hour. If you do not receive your QR code within 1 hour, contact our support team at support@travelsim.live for immediate assistance.
Activation is available 24/7, with no downtime for global travelers.
3. Costs
Delivery is free as part of your eSIM plan purchase. There are no additional fees for digital delivery.
Plan prices include all activation and delivery services—see our pricing page for details.
4. Requirements for Successful Delivery
Ensure you provide a valid, active email address during checkout.
Your device must be eSIM-compatible (e.g., iPhone XS or later, Google Pixel 3 or later, Samsung Galaxy S20 or later) and unlocked for international use. Check compatibility on our website.
If traveling to a restricted region, confirm local regulations for eSIM usage.
5. What If There's a Delay or Issue?
Refunds and Guarantees: If your QR code is not delivered within 1 hour or fails to activate due to our error, we offer a 100% refund or immediate reissuance.
Support: Reach out via live chat on our site, email (support@travelsim.live), or our 24/7 helpline (+1-XXX-XXX-XXXX). Response time: Under 30 minutes.
We do not cover issues arising from incorrect email addresses, incompatible devices, or user errors.
6. Restricted Territories
Due to international sanctions and U.S. Office of Foreign Assets Control (OFAC) regulations, TravelSim.live does not provide eSIM services to certain restricted territories. These include comprehensively sanctioned countries and regions where our digital delivery or activation could violate applicable laws, such as: Cuba, Iran, North Korea, Syria (note: sanctions were revoked effective July 1, 2025), Russia, Belarus, and specific regions of Ukraine (including Crimea, Donetsk, and Luhansk). We also restrict services in other areas subject to broad embargoes, such as parts of the Balkans, Burma (Myanmar), Ivory Coast, Democratic Republic of the Congo, Iraq, Liberia, and Zimbabwe. This list is subject to change based on evolving global regulations—please check the latest OFAC guidelines at treasury.gov/ofac before purchase. If your travel involves these areas, we recommend alternative local connectivity options and consulting legal experts for compliance. TravelSim.live reserves the right to cancel or refund orders originating from or destined to these territories without notice.
7. Changes to This Policy
We reserve the right to update this policy to improve service. Changes will be posted on our website and notified via email to active users.
8. Contact Information
For queries, issues, or grievances on these Terms or Services, reach us at:
BROOKBURN INTERNATIONAL LTD
35 Firs Avenue, London, England, N11 3NE
Email: support@travelsim.live
Phone: See our site travelsim.live for client help contacts.
We seek to reply to inquiries in a suitable period, usually within 48 hours.