BROOKBURN INTERNATIONAL LTD
Company Registration Number: 14153895
Registered Address: 35 Firs Avenue, London, England, N11 3NE
Last Updated: September 10, 2025
At BROOKBURN INTERNATIONAL LTD ("we," "us," "our," or "the Company"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website travelsim.live, mobile applications, or other services (collectively, the "Platform") to purchase or manage electronic SIM cards ("eSIMs") and related services (collectively, the "Services"). By using our Platform or Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Platform or Services.
1. Scope of This Privacy Policy
This Privacy Policy applies to all personal data collected through our Platform, whether you are browsing our website, purchasing an eSIM, or contacting our customer support team. It covers data collected online and, where applicable, offline interactions related to our Services. This policy complies with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect various types of information to provide and improve our Services. This includes:
2.1 Personal Information
Personal information is data that can identify you, either directly or indirectly. We may collect:
Contact Information: Your name, email address, phone number, and billing address provided during account registration or purchase.
Payment Information: Credit/debit card details, payment method details, or other financial information processed through secure third-party payment providers.
Account Information: Username, password, and other credentials used to access your account on our Platform.
Communication Data: Information you provide when contacting us, such as inquiries, feedback, or support requests, including any correspondence via email or phone.
2.2 Non-Personal Information
We may collect non-identifying information, including:
Device Information: Details about your device, such as its model, operating system, browser type, IP address, and eSIM compatibility status.
Usage Data: Information about how you interact with our Platform, such as pages visited, time spent, and eSIM activation details.
Cookies and Tracking Technologies: Data collected through cookies, web beacons, or similar technologies to enhance user experience and analyze Platform performance.
2.3 Information from Third Parties
We may receive data from third-party mobile network operators or service providers to facilitate eSIM activation and connectivity, such as usage statistics or network performance data.
3. How We Collect Information
We collect your information through:
Direct Input: When you register an account, purchase an eSIM, or contact customer support.
Automated Technologies: Through cookies, server logs, and analytics tools that track your interactions with our Platform.
Third Parties: From partners, such as payment processors or network operators, who provide services integral to our Platform.
You may choose not to provide certain information, but this may limit your ability to use some features of our Services.
4. How We Use Your Information
We use your personal data for the following purposes:
Service Delivery: To process your eSIM purchases, activate eSIMs, and provide connectivity through third-party mobile network operators.
Account Management: To create, maintain, and secure your account on our Platform.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
Payment Processing: To process transactions securely through third-party payment providers.
Platform Improvement: To analyze usage patterns, enhance user experience, and improve the functionality of our Platform.
Marketing and Communications: To send you updates, promotional offers, or newsletters about our Services, provided you have consented to receive such communications. You may opt out at any time.
Legal Compliance: To comply with applicable laws, regulations, or legal requests, such as tax reporting or fraud prevention.
5. Legal Basis for Processing
Under the UK GDPR, we process your personal data based on the following legal grounds:
Contractual Necessity: To fulfill our obligations under the contract for providing eSIMs and Services (e.g., processing payments and activating eSIMs).
Consent: For marketing communications or non-essential cookies, where you have provided explicit consent.
Legitimate Interests: For activities such as improving our Platform, analyzing usage data, or preventing fraud, where our interests do not override your rights.
Legal Obligation: To comply with applicable laws, such as tax or data protection regulations.
6. Sharing Your Information
We may share your personal data with:
Third-Party Service Providers: Payment processors, mobile network operators, and IT service providers who assist in delivering our Services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Business Partners: Mobile network operators who provide connectivity for eSIMs, requiring limited data to enable service activation and usage tracking.
Legal Authorities: When required by law, such as in response to a court order, subpoena, or regulatory request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.
We do not sell your personal data to third parties for marketing or other purposes.
7. Cookies and Tracking Technologies
Our Platform uses cookies and similar technologies to enhance functionality and user experience. These include:
Essential Cookies: Necessary for the Platform to function, such as maintaining your session during a purchase.
Analytics Cookies: To track usage patterns and improve our Services.
Marketing Cookies: To deliver personalized advertisements, if you consent.
You can manage cookie preferences through your browser settings or our Platform's cookie consent tool. Disabling cookies may affect the functionality of certain features.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
Encryption of sensitive data, such as payment information, during transmission and storage.
Secure access controls to limit data access to authorized personnel only.
Regular security assessments to identify and address vulnerabilities.
However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or data breaches.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:
Account and transaction data are retained for the duration of your account and up to seven (7) years thereafter to comply with tax and legal obligations.
Usage data may be anonymized and retained indefinitely for analytics purposes.
Marketing data is retained until you unsubscribe or withdraw consent.
10. Your Data Protection Rights
Under the UK GDPR and applicable laws, you have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal or contractual limitations.
Restriction: Request that we limit the processing of your data in certain circumstances.
Portability: Receive your data in a structured, machine-readable format or have it transferred to another controller.
Objection: Object to processing based on legitimate interests, including marketing communications.
Withdraw Consent: Revoke consent for non-essential processing, such as marketing, at any time.
To exercise these rights, contact us at support@travelsim.live. We will respond within one month, unless the request is complex, in which case we may extend the response time by up to two additional months.
11. International Data Transfers
As our Services involve global mobile network operators, your data may be transferred to or stored in countries outside the UK or European Economic Area (EEA). We ensure that such transfers comply with applicable data protection laws, using safeguards such as Standard Contractual Clauses or adequacy decisions to protect your data.
12. Third-Party Links
Our Platform may contain links to third-party websites or services, such as mobile network operators or payment processors. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
13. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided personal data, we will take steps to delete it promptly.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, legal requirements, or business practices. The updated policy will be posted on our Platform with the revised "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
15. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
BROOKBURN INTERNATIONAL LTD
35 Firs Avenue, London, England, N11 3NE
Email: support@travelsim.live
Phone: Available on our website travelsim.live for customer support inquiries.
We aim to respond to all inquiries within 48 hours. If you are dissatisfied with our response, you may lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.
16. Governing Law
This Privacy Policy is governed by the laws of England and Wales. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By using our Platform or Services, you acknowledge that you have read, understood, and agree to this Privacy Policy in its entirety.