BROOKBURN INTERNATIONAL LTD
Company Registration Number: 14153895
Registered Address: 35 Firs Avenue, London, England, N11 3NE
Last Updated: September 10, 2025
At BROOKBURN INTERNATIONAL LTD ("we," "us," "our," or "the Company"), we are committed to transparency and clarity in the provision of our electronic SIM cards ("eSIMs") and related services (collectively, the "Services") through our website travelsim.live, mobile applications, or other platforms (collectively, the "Platform"). This Disclosure Disclaimer outlines important information about the nature of our Services, the limitations of our responsibilities, and the role of third-party providers. By accessing or using our Platform or Services, you acknowledge and agree to the terms set forth in this Disclosure Disclaimer, in addition to our Terms and Conditions, Privacy Policy, Cookies Policy, and Refund Policy. If you do not agree with this disclaimer, please do not use our Platform or Services.
1. Purpose of This Disclosure Disclaimer
This Disclosure Disclaimer is designed to inform you about the scope of our Services, the involvement of third-party providers, and the limitations of our liability and responsibilities. It aims to ensure that you have a clear understanding of what to expect when purchasing or using our eSIMs and to clarify that certain aspects of the Services are provided by external parties beyond our direct control. This disclaimer complies with applicable laws in England and Wales, including consumer protection and data protection regulations.
2. Nature of Our Services
BROOKBURN INTERNATIONAL LTD operates as a provider of eSIMs, which enable mobile data and connectivity through partnerships with third-party mobile network operators. Our Services include:
eSIM Sales and Activation: Providing digital QR codes or activation codes to enable mobile connectivity on compatible devices.
Customer Support: Assisting with eSIM activation, troubleshooting, and general inquiries related to our Platform.
Platform Management: Maintaining a user-friendly website and mobile applications for purchasing and managing eSIMs.
We act as an intermediary between you and third-party mobile network operators, facilitating access to their networks through our eSIMs. We do not own or operate the mobile networks themselves, and certain aspects of the Services are subject to the terms and conditions of these third-party providers.
3. Third-Party Involvement
Our Services rely on third-party mobile network operators and other service providers to deliver connectivity and related functionality. Key points regarding third-party involvement include:
Mobile Network Operators: The connectivity provided by our eSIMs is powered by third-party mobile network operators. These operators are responsible for network coverage, data speeds, and service availability, which may vary by region, country, or network conditions.
Payment Processors: We use third-party payment providers to process transactions securely. These providers handle your payment information in accordance with their own privacy and security policies.
Technical Service Providers: We may engage third-party providers for hosting, analytics, or other technical services to maintain and improve our Platform.
We are not responsible for the actions, omissions, or policies of these third-party providers, including any interruptions, outages, or limitations in their services. You are encouraged to review the terms and policies of these third parties, where applicable, as they may impose additional conditions on the use of their services.
4. Limitations of Our Responsibility
While we strive to provide reliable and high-quality Services, certain factors are beyond our control. We disclaim responsibility for:
Network Performance: Variations in mobile network coverage, data speeds, or service interruptions caused by third-party mobile network operators or external factors, such as geographic limitations, network congestion, or technical issues.
Device Compatibility: Issues arising from your device’s inability to support eSIM technology, carrier locks, or improper configuration. It is your responsibility to verify that your device is eSIM-compatible and unlocked before purchasing.
Third-Party Actions: Any errors, delays, or failures caused by third-party providers, including payment processors, mobile network operators, or technical service providers.
Accuracy of Information: While we make every effort to ensure that information on our Platform (e.g., eSIM plan details, coverage areas) is accurate, we do not guarantee its completeness or accuracy, as some information is provided by third parties.
External Links: Our Platform may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of these external sites, and you access them at your own risk.
5. No Guarantees or Warranties
To the fullest extent permitted by law, we provide our Services on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to:
Warranties of merchantability, fitness for a particular purpose, or non-infringement.
Guarantees of uninterrupted, error-free, or secure access to our Platform or Services.
Assurances that the Services will meet your expectations or requirements, particularly with respect to network performance or coverage.
Any reliance on our Services or the information provided on our Platform is at your own risk. We do not guarantee that our eSIMs will function in all regions, on all devices, or under all network conditions.
6. Liability Limitations
To the maximum extent permitted by applicable law, BROOKBURN INTERNATIONAL LTD shall not be liable for:
Any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or Services, including but not limited to loss of data, profits, or business opportunities.
Any damages resulting from third-party actions, such as network outages, payment processing errors, or service disruptions.
Any claims exceeding the amount you paid for the specific eSIM or Service in question.
These limitations apply even if we have been advised of the possibility of such damages or if such damages are foreseeable.
7. Consumer Rights
Nothing in this Disclosure Disclaimer affects your statutory rights under applicable consumer protection laws, including the UK Consumer Rights Act 2015. If you are a consumer in the UK or European Union, you may have additional rights, such as protections against misleading information or faulty digital goods. For more information, you may contact the UK Citizens Advice service or the equivalent authority in your jurisdiction.
8. Updates to This Disclosure Disclaimer
We may revise this Disclosure Disclaimer to reflect changes in our Services, business practices, third-party relationships, or legal requirements. The updated disclaimer will be posted on our Platform with the revised "Last Updated" date. Your continued use of our Platform or Services after such changes constitutes your acceptance of the updated disclaimer. We encourage you to review this disclaimer periodically to stay informed.
9. Contact Us
If you have questions, concerns, or feedback regarding this Disclosure Disclaimer or our Services, please contact us at:
BROOKBURN INTERNATIONAL LTD
35 Firs Avenue, London, England, N11 3NE
Email: support@travelsim.live
Phone: Available on our website travelsim.live for customer support inquiries.
We aim to respond to all inquiries within 48 hours. If you are dissatisfied with our response, you may contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or the relevant consumer protection authority in your jurisdiction.
10. Governing Law
This Disclosure Disclaimer is governed by the laws of England and Wales. Any disputes arising from this disclaimer shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By accessing or using our Platform or Services, you acknowledge that you have read, understood, and agree to be bound by this Disclosure Disclaimer in its entirety.