BROOKBURN INTERNATIONAL LTD
Company Registration Number: 14153895
Registered Address: 35 Firs Avenue, London, England, N11 3NE
Thank you for choosing BROOKBURN INTERNATIONAL LTD ("we,
" "our,
" "us,
" or
"the Company"). These Terms and Conditions ("Terms") form a binding legal
contract that regulates your interaction with and utilization of our site
travelsim.live, our apps, and connected offerings (together, the "Platform") for
acquiring and employing electronic SIM cards ("eSIMs") along with linked
services (together, the "Services"). When you visit our Platform or buy our
Services, you accept these Terms fully and agree to follow them. Should you
disagree with any section of these Terms, please avoid accessing our Platform or
Services.
1. Definitions
To promote clear communication, we define the key terms below:
eSIM: A built-in Subscriber Identity Module allowing digital activation of a
cellular plan on a device, eliminating the requirement for a traditional physical
SIM.
User, You, or Customer: Any person or organization that visits the Platform,
acquires an eSIM, or engages with our Services.
Platform: Our travelsim.live website, mobile apps, and additional online tools
managed by BROOKBURN INTERNATIONAL LTD to market, sell, and oversee
eSIMs.
Services: The supply of eSIMs, encompassing associated assistance like setup
guidance and client help, delivered via the Platform.
2. Eligibility and Account Requirements
In order to access our Services, you need to fulfill these eligibility standards:
1. Reach at least 18 years old or hold the legal authority to form agreements per
relevant legislation.
2. Submit precise, updated, and thorough details in the signup or buying
procedure, encompassing items like your name, email, and billing information.
3. Follow every relevant domestic, countrywide, and global rules and standards
during your use of our Services.
4. Safeguard your login details and immediately alert us to any improper access
or utilization of your account.
Not meeting these standards could lead to the halting or ending of your entry to
the Platform or Services.
3. Description of Services
BROOKBURN INTERNATIONAL LTD supplies eSIMs enabling access to cellular
data and connections via allied mobile carriers globally. Essential elements of our
Services encompass:
eSIM Activation: After buying, you get a QR code or setup code for enabling your
eSIM on a suitable gadget. Guidance for setup comes with the purchase.
Coverage and Performance: The reach, standard, and velocity of data services
hinge on the carrier and your position. We cannot assure constant, flawless, or
rapid connections, since these are managed by external carriers.
Plan Details: Every eSIM option features particular conditions, like data limits,
duration of use, and covered areas or nations, detailed clearly during buying.
Device Compatibility: You bear the duty to confirm your gadget handles eSIM
tech and is free for our Services.
We work to deliver reliable details on reach and options, yet we hold no
responsibility for differences stemming from external carriers.
4. Purchase and Payment Terms
4.1 Order Placement
Every order via our Platform depends on our approval. We hold the authority to
reject or revoke any order at our judgment, encompassing scenarios like
potential deceit, service unavailability, or mistakes in costs or descriptions.
4.2 Pricing
Costs for eSIMs and Services appear in US Dollars (USD) except when noted
otherwise and cover relevant fees like Value Added Tax (VAT). We can alter costs
anytime without advance warning, but shifts won't impact already approved
orders.
4.3 Payment
Transactions require using available payment options on our Platform, like
credit/debit cards or digital wallets. You consent to give valid payment details
and permit us to deduct the complete sum for your order.
4.4 No Refunds Policy
Given the electronic and intangible character of eSIMs, purchases are typically
irreversible. Returns, swaps, or revocations aren't allowed except when:
1. The eSIM proves faulty or doesn't enable us because of our mistake.
2. A return is mandated by pertinent buyer safeguard rules.
For these situations, reach our client assistance within seven (7) days after
buying for help.
5. Credit Points / FIAT Wallet
We do not hold or store clients’ fiat funds.
Users may purchase credit points, displayed in their account within the Platform,
which can be used solely to buy eSIM plans or related services.
These credit points are not electronic money, have no monetary value outside
our Platform, and do not represent a stored balance or deposit.
Credit points remain valid for one (1) year from the date of purchase.
Clients may request a refund for unused credit points within two (2) months of
the original purchase date.
After this period, unused credits automatically expire and are non-refundable.
This mechanism ensures compliance with UK Electronic Money Regulations 2011
and EU E-Money Directive 2009/110/EC, as the Company does not store or issue
electronic money and credits are limited to internal service use only.
6. User Responsibilities and Obligations
When engaging our Services, you consent to:
1. Employ the eSIM and Services following these Terms and the guidelines of the
pertinent mobile carrier.
2. Avoid employing the Services for unlawful, improper, or banned aims,
encompassing deceit, intrusion, spreading harmful software, or acts breaching
rules.
3. Confirm your gadget works with eSIM tech and is set up correctly prior to
acquiring or enabling an eSIM.
4. Guard your login info and swiftly notify us of any improper use or breaches at
support@travelsim.live.
5. Accept accountability for any costs, charges, or fines from improper use of
Services or non-adherence to these Terms.
7. Intellectual Property Rights
Every element on our Platform, encompassing text, visuals, emblems, diagrams,
code, and layouts, belongs to BROOKBURN INTERNATIONAL LTD or its grantors
and is shielded by UK and global copyright, brand, and other property rights
rules. You cannot duplicate, replicate, share, alter, or derive works from any
element without our advance written approval. Improper use of our property
could trigger legal proceedings.
8. Limitation of Liability
To the greatest degree allowed by relevant rules:
1. We won't be accountable for any secondary, accidental, unique, resulting, or
penalty harms from or linked to your Platform or Services use, encompassing
data loss, earnings, or commercial chances.
2. Our overall accountability for any assertion under these Terms or Services use
won't surpass the sum paid for the particular eSIM or Service involved.
3. We offer no assurances on the reach, standard, or efficiency of mobile
services, as these come from external carriers and face influences beyond us,
like disruptions, reception power, or location constraints.
9. Third-Party Services
Our eSIMs depend on external mobile carriers for connections. We bear no
accountability for:
1. Breaks, failures, or quality drops from external carriers.
2. Alterations to guidelines, terms, or availability from external carriers.
3. Problems from your gadget's fit, setup, or configurations blocking eSIM
function.
You recognize that external carriers might add extra terms or limits on network
use, and you consent to follow them.
10. Privacy and Data Protection
We are dedicated to guarding your private details. Our handling, utilization, and
sharing of your info follow our Privacy Policy on travelsim.live. Using our Services
means you approve the handling of your details as in the Privacy Policy. We
might share your info with external carriers or providers only to enable our
Services.
11. Termination of Access
We can halt or end your entry to the Platform or Services at our judgment, with
or without warning, if you:
1. Breach any part of these Terms.
2. Participate in deceitful, unlawful, or improper actions.
3. Neglect payment for Services.
4. Misemploy the Platform or Services harming us, allies, or others.
On ending, active eSIM options might deactivate, with no returns or recompense
for leftover Service parts.
12. Governing Law and Dispute Resolution
These Terms follow and interpret per England and Wales laws, ignoring conflict
rules. Disputes from or linked to these Terms fall under sole authority of England
and Wales courts. You consent to these courts' personal authority for settling
disputes.
13. Amendments to These Terms
We might update these Terms anytime for shifts in Services, legal needs, or
operations. Revised Terms post on our Platform with updated "Last Updated"
date. Continued Platform or Services use post-changes means acceptance of
revised Terms. We suggest checking these Terms regularly for awareness of
changes.
14. Force Majeure
We won't be accountable for delays or non-fulfillment of duties under these
Terms from events outside reasonable control, encompassing divine acts,
disasters, conflict, attacks, government limits, or external provider failures.
15. Contact Information
For queries, issues, or grievances on these Terms or Services, reach us at:
BROOKBURN INTERNATIONAL LTD
35 Firs Avenue, London, England, N11 3NE
Email: support@travelsim.live
Phone: See our site travelsim.live for client help contacts.
We seek to reply to inquiries in a suitable period, usually within 48 hours.
16. Entire Agreement
These Terms, with our Privacy Policy and referenced policies, form the complete
pact between you and BROOKBURN INTERNATIONAL LTD on Platform and
Services use. They replace prior pacts, insights, or statements, written or verbal.
17. Severability
Should a court of authority deem any Terms part invalid or unenforceable, that
part severs, and remaining parts stay fully effective.
By visiting our Platform or acquiring Services, you confirm reading, grasping,
and accepting binding by these Terms fully.