BROOKBURN INTERNATIONAL LTD
Company Registration Number: 14153895
Registered Address: 35 Firs Avenue, London, England, N11 3NE
Last Updated: September 10, 2025
Welcome to BROOKBURN INTERNATIONAL LTD ("we," "us," "our," or "the Company"). These Terms and Conditions ("Terms") constitute a legally binding agreement governing your access to and use of our website travelsim.live, mobile applications, and any related services (collectively, the "Platform") for the purchase and use of electronic SIM cards ("eSIMs") and associated services (collectively, the "Services"). By accessing our Platform or purchasing our Services, you agree to comply with and be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must refrain from using our Platform or Services.
1. Definitions
For clarity and understanding, the following terms are defined as follows:
eSIM: An embedded Subscriber Identity Module that enables users to activate a mobile network plan digitally, without the need for a physical SIM card.
User, You, or Customer: Any individual or entity who accesses the Platform, purchases an eSIM, or uses our Services.
Platform: The website travelsim.live, mobile applications, and any other digital interfaces operated by BROOKBURN INTERNATIONAL LTD for the purpose of offering, selling, and managing eSIMs.
Services: The provision of eSIMs, including related support services, such as activation instructions and customer support, offered through the Platform.
2. Eligibility and Account Requirements
To use our Services, you must meet the following eligibility criteria:
Be at least 18 years of age or have the legal capacity to enter into contracts under applicable law.
Provide accurate, current, and complete information during the registration or purchase process, including but not limited to your name, email address, and payment details.
Comply with all applicable local, national, and international laws and regulations while using our Services.
Maintain the security of your account credentials and promptly notify us of any unauthorized access or use of your account.
Failure to meet these requirements may result in the suspension or termination of your access to the Platform or Services.
3. Description of Services
BROOKBURN INTERNATIONAL LTD provides eSIMs that allow users to access mobile data and connectivity services through partner mobile network operators worldwide. Key aspects of our Services include:
eSIM Activation: Upon purchase, you will receive a QR code or activation code to activate your eSIM on a compatible device. Instructions for activation will be provided at the time of purchase.
Coverage and Performance: The availability, quality, and speed of mobile data services depend on the network operator and your geographic location. We do not guarantee uninterrupted, error-free, or high-speed connectivity, as these factors are controlled by third-party network providers.
Plan Details: Each eSIM plan includes specific terms, such as data allowances, validity periods, and supported regions or countries, which are clearly outlined at the time of purchase.
Device Compatibility: It is your responsibility to ensure that your device supports eSIM technology and is unlocked for use with our Services.
We strive to provide accurate information about coverage and plan details, but we are not liable for discrepancies caused by third-party network operators.
4. Purchase and Payment Terms
4.1 Order Placement
All orders placed through our Platform are subject to our acceptance. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of suspected fraud, unavailability of services, or errors in pricing or product descriptions.
4.2 Pricing
All prices for eSIMs and Services are listed in US Dollars (USD) unless otherwise specified and include applicable taxes, such as Value Added Tax (VAT). We reserve the right to modify prices at any time without prior notice, though changes will not affect orders already confirmed.
4.3 Payment
Payments must be made using the payment methods available on our Platform, such as credit/debit cards or other digital payment solutions. You agree to provide accurate and valid payment information and authorize us to charge the full amount for your order.
4.4 No Refunds Policy
Due to the digital and non-tangible nature of eSIMs, all sales are final. Refunds, exchanges, or cancellations are not permitted unless:
The eSIM is defective or fails to activate due to an error on our part.
We are required to provide a refund under applicable consumer protection laws.
In such cases, you must contact our customer support team within seven (7) days of purchase to request assistance.
5. User Responsibilities and Obligations
By using our Services, you agree to:
Use the eSIM and Services in compliance with these Terms and the policies of the applicable mobile network operator.
Refrain from using the Services for any illegal, unauthorized, or prohibited purposes, including but not limited to fraud, hacking, transmitting malicious code, or engaging in activities that violate applicable laws.
Verify that your device is compatible with eSIM technology and properly configured before purchasing or activating an eSIM.
Protect your account credentials and promptly report any unauthorized use or security breaches to us at support@travelsim.live.
Bear responsibility for any charges, fees, or penalties incurred due to misuse of the Services or failure to comply with these Terms.
6. Intellectual Property Rights
All content on our Platform, including but not limited to text, images, logos, graphics, software, and design elements, is the property of BROOKBURN INTERNATIONAL LTD or its licensors and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws. You may not reproduce, copy, distribute, modify, or create derivative works from any content without our prior written consent. Unauthorized use of our intellectual property may result in legal action.
7. Limitation of Liability
To the maximum extent permitted by applicable law:
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform or Services, including but not limited to loss of data, profits, or business opportunities.
Our total liability for any claim arising under these Terms or your use of the Services shall not exceed the amount you paid for the specific eSIM or Service in question.
We do not guarantee the availability, quality, or performance of mobile network services, as these are provided by third-party mobile network operators and are subject to factors beyond our control, such as network outages, signal strength, or geographic limitations.
8. Third-Party Services
Our eSIMs rely on third-party mobile network operators to provide connectivity. We are not responsible for:
Interruptions, outages, or reductions in service quality caused by third-party network operators.
Changes to the terms, conditions, or availability of services provided by third-party operators.
Any issues arising from your device's compatibility, configuration, or settings, which may prevent the eSIM from functioning as intended.
You acknowledge that third-party operators may impose additional terms or restrictions on the use of their networks, and you agree to comply with such terms.
9. Privacy and Data Protection
We are committed to protecting your personal information. Our collection, use, and disclosure of your data are governed by our Privacy Policy, available on our website travelsim.live. By using our Services, you consent to the processing of your personal information as described in the Privacy Policy. We may share your information with third-party network operators or service providers solely to facilitate the delivery of our Services.
10. Termination of Access
We reserve the right to suspend or terminate your access to the Platform or Services at our discretion, with or without notice, if you:
Violate any provision of these Terms.
Engage in fraudulent, illegal, or unauthorized activities.
Fail to make payment for Services.
Misuse the Platform or Services in a manner that harms us, our partners, or other users.
Upon termination, any active eSIM plans may be deactivated, and no refunds or compensation will be provided for unused portions of the Service.
11. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. You agree to submit to the personal jurisdiction of these courts for the purpose of resolving any such disputes.
12. Amendments to These Terms
We may revise these Terms at any time to reflect changes in our Services, legal requirements, or business practices. The updated Terms will be posted on our Platform with the revised "Last Updated" date. Your continued use of the Platform or Services after such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.
13. Force Majeure
We shall not be liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government restrictions, or failures of third-party service providers.
14. Contact Information
If you have any questions, concerns, or complaints regarding these Terms or our Services, please contact us at:
BROOKBURN INTERNATIONAL LTD
35 Firs Avenue, London, England, N11 3NE
Email: support@travelsim.live
Phone: Available on our website travelsim.live for customer support inquiries.
We aim to respond to all inquiries within a reasonable timeframe, typically within 48 hours of receipt.
15. Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and BROOKBURN INTERNATIONAL LTD regarding the use of our Platform and Services. They supersede any prior agreements, understandings, or representations, whether written or oral.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
By accessing our Platform or purchasing our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.